We reserve the right to increase or decrease accommodation prices at any time, we will confirm
to you the current price at the time of booking. As soon as you have confirmed your booking
and paid your deposit or full payment, the cost of the rental is guaranteed against any further
increase. This guarantee is offered subject to our terms and conditions and payment being
adhered to and providing you do not make further amendments to your travel arrangements.

Your vacation home rental includes Accommodation as booked, including services e.g.. Gas,
water and electricity, (excludes pool heating unless otherwise stated).


Booking Deposit

A Security Deposit of £300 / $300 must accompany bookings. Upon clearance of the payment,
the booking is confirmed. The balance must be paid ten weeks prior to the arrival.

The Security Deposit will be returned to the Guest 28 days after the departure as long as any
key(s) are returned and no damage or loss is reported by the Owner’s Management Company If
damage is reported that costs in excess of £300 / $300 we reserve the right to claim this off the
Guest.

We reserve the right to treat the booking as cancelled if we do not receive the balance by the
due date.

In the event of a check not being honored by the bank on which it is drawn we will make a
balance charge from the bank to cover our administration costs.

In the event that the Guest cancels the booking for any reason, a $300/£300
cancellation fee will be charged.

The Owner shall be entitled to retain all payments already made (except the Security
Deposit) to recover, if not already paid, the balance of the renting charge as follows:

60 or more days prior to arrival: 10% of rental charge
30 - 59 days prior to arrival: 30% of rental charge
Less than 30 days prior to arrival: 100% of rental charge

In the unlikely event that circumstances beyond the Owner’s control necessitate the cancellation
of the rental arrangement, the Owner reserves the right to cancel any bookings at any time and
will only be liable to refund monies already paid by the Guest. Furthermore, the Owner cannot
guarantee that all the facilities described in their brochure or website will be available.

Occupancy

The maximum number of guests allowed is 12 with the condition that all persons sleep in the
bedrooms/beds provided. Any unauthorised use of the villa will result in the immediate
termination of the rental agreement.

No parties of guests who are all under the age of 21 will be accepted.

Care of the property

The Guest agrees to pay the full cost of any breakages, losses or damage to the property (the
Owner’s Management Company will be sole arbitrators on cause of damage or loss)

a) To take good care of the property and leave it in a clean and tidy condition at the end of the
holiday
b) To report any damage or loss immediately it is discovered to the Owner’s Management
Company in Florida
c) To permit the Owner or their Agents reasonable access to the property to carry out any
maintenance if necessary
d). Not to sublet or share the property except with persons nominated on the Booking Form

Arrival and Departure

The property is available after 4:00 p.m. on the day of arrival and must be vacated by 10:00 a.m
on the day of departure. Failure to comply with this may result in extra rental charges which the
Guest agrees to pay.

Pool Safety

As the villa has a pool, the owners and the owners’ agents do not accept liability for injury
whoever caused as a result of using the pool.

Guests may use the swimming pool at their own risk. They should always observe the safety
rules listed in the Information and Safety Book held in the home and observe the pool safety
notice displayed in the pool area. Please inform the management company immediately if the
Information and Safety Book is missing.

Diving is not permitted. The house exit door onto the deck is fitted with an alarm but guests are
requested not to allow unsupervised children to use the pool at any time. Please report any
alarm failure to the management company immediately.

Plastic glasses and crockery are provided for use around the pool. Glass and crockery is not
allowed around the pool.

Pool Cleaning

The pool is cleaned and chemically balanced every week for your safety and comfort; however
on rare occasions it may be necessary to apply extra chemicals to the pool to maintain safe and
correct chemical levels. Should this occur during your stay it will be necessary for you to be out
of the pool for a period of 12-24 hours for safety reasons.

Pool Heating

Pool heating is an optional extra arranged at the time of booking. This is subject to weather
conditions – the colder the weather the longer the heater will take to warm up. Guests are not
permitted to touch the pool heater controls. Any sign of tampering and the pool heat will be
turned off with the payment being forfeited. Pool heating will be switched on during the day
ordered and may take some time to heat the pool to optimum temperature. Having ordered pool
heating, The Owner is not responsible for the weather and, if it's warmer than expected, pool
heating still has to be paid for.

Like you, we have no control over the weather! We are unable to guarantee the water
temperature with pool heating as this will depend on the prevailing weather conditions.

The heater is a mechanical device, as with any mechanical device it can be subject to electrical
/ mechanical failure. If such an occurrence was to happen, every effort will be made to repair the
heater. If the guest has paid for pool heat, then we shall refund only the days you are without
pool heat. We cannot and will not refund for anything that has not been paid for. Any problems
with the pool should be reported to the Management Company.

Climate and Air Conditioning

Florida has a sub-tropical climate. It is vital that all doors and windows are kept shut at all times
to keep out the heat, humidity and any unwanted insect visitors! The villa is treated regularly to
repel such insects. Failure to keep doors and windows closed will result in excessive use of air-
conditioning, the cost of which will be deducted from your security bond. Guests are not
permitted to adjust the air-conditioning which has been preset and locked to a comfortable level.
It is all too easy to freeze up the unit causing the system to fail.

Cleaning

The property will be cleaned prior to your arrival and after your departure. Should you require
extra cleaning this is available on request. Although the villa will be cleaned after your departure
it must still be left in an orderly state and all kitchen utensils washed. Should the villa need extra
cleaning then the cost of this will be taken from the security bond.

Travel Arrangements

The guests accept full responsibility for making the right travel arrangements to the villa. All
passports, visas and travel insurance are the responsibility of the guest. Travel insurance is
vital for you and your party. WE STRONGLY ADVISE ALL OUR GUESTS TO TAKE OUT
TRAVEL INSURANCE FOR YOUR WHOLE PARTY, WHICH INCLUDES CANCELLATION
CHARGES COVER (UK GUESTS ARE ALSO ADVISED TO TAKE OUT A POLICY WHICH
INCLUDES MEDICAL COVER) AS SOON AS YOU HAVE BOOKED ANY PART OF YOUR
HOLIDAY OR VACATION. IF YOU CHOOSE NOT TO DO THIS, YOU NEED TO BE AWARE
THAT YOU WILL PERSONALLY BE RESPONSIBLE FOR PAYMENT OF ANY CANCELLATION
CHARGES WHICH MAY BECOME DUE.

Smoking Policy

We have a strict NO SMOKING policy. If the management company find any evidence of
smoking at the house during your stay, this will be regarded as a serious breach of contract and
you will be evicted immediately. All monies paid will be forfeited and you will be liable for a deep
clean fee - this will include but is not limited to, professional cleaning of all soft furnishings,
linens, carpets etc as well as a “clean air” fee, to replace all air conditioning filters and de-
odorising costs.

Pet Policy

We have a strict NO PETS policy. If the management company find any evidence of pets during
your stay this will be regarded as a serious breach of contract and you will be evicted
immediately. All monies paid will be forfeited and you will be liable for a deep clean fee and pest
control charges - this will include but is not limited to, professional cleaning of all soft furnishings.

Code of Conduct

Solana/Terra Verde is a residential community. The actions of all members of your party should
not interfere with the enjoyment of either holiday makers or residents of Solana/Terra Verde.
Please do not use the pool, play loud music or engage in any activity that may cause
inconvenience to your neighbours after 10.30pm or before 7.30am. In the event of any member
of your party causing distress, danger or annoyance to any other holiday maker or resident of
Solana/Terra Verde or damage to any property the owners reserve the right to terminate the
rental agreement immediately and forthwith. The owners and Management Company will not be
liable for any costs you will incur, nor shall we pay any compensation nor make refunds due to
this action.

Complaints

We sincerely hope you do not have any! ...But in the unlikely event that you wish to register a
complaint during your holiday, contact the property management company immediately and
follow this up with a letter. Give a copy to them and send us a copy on your return.
Unfortunately we are not always able to control the components of your rented accommodation
and it is possible that an advertised facility may be withdrawn or changed due to circumstances
beyond our control and for which we cannot accept liability In accordance with the Solana/Terra
Verde Homeowners Association rules, no truck or van, boat, trailer, recreational vehicle,
commercial vehicle or other types of non passenger vehicles, equipment, implements or
accessories shall be parked, stored or otherwise kept on any portion of the property or
elsewhere on Solana/Terra Verde. The connection of the villa's utility supplies to any external
vehicle / appliance is strictly prohibited.

Liability Limitations

The owners or their agents will not be held responsible for loss or delay, whatsoever caused
beyond the owners’ control: i.e. Strikes, riots, fire, war, threat of war, terrorist activity, industrial
dispute, flight delays or cancellations, natural disasters, adverse weather conditions, flood,
transport problems of any kind, or any other event ( this list is neither exclusive or exhaustive.)

The owners and their agents do not accept liability whatsoever for death, personal injury,
accidents, loss or damage to persons or personal effects however caused as a result of the use
of the villa and pool.

The owners accept no responsibility for guests’ property while they are in the villa and pool
area. The owners accept no responsibility for lost, misplaced or stolen property, which guests
may have left in the villa or grounds.

The owners and Management Company cannot accept responsibility for the sudden failure of
villa equipment but will take reasonable action to rectify such failure upon notification by the
guest.

No liability is accepted by the Owner for loss of main services or failure of appliances, nor for
the consequences of the actions or omissions of persons who may control supply of mains
service, nor any actions taken in the vicinity of the property by any authority over which there is
no control by the Owner. Furthermore, it is possible that some construction work may take place
in the area of new homes. The Guest should establish the status of the development prior to
booking.

In the unlikely event that circumstances beyond the owners’ control necessitate a cancellation of
the rental agreement, the owners reserve the right to cancel any booking at any time and would
only be liable to refund monies already paid by the client. This will be the full extent of the
owners’ liability in such circumstances, and they shall not be responsible for any other costs
connected with any such cancellation.